BAD SUPPORT, A LOT OF ERRORS

  • I have paid for the PRO version of the plugin, and nothing, I have wasted the money, there are many things that do not work, the technical team NEVER answers, they always do it in bad ways.

    A disaster, I’m going to change the subject and I’m not going to pay again.

    • This topic was modified 4 years, 2 months ago by ecoportatiles.
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  • Hello @ecoportatiles,

    First of all, and to make it clear, this support forum is for our theme which is free and does not have a PRO version, what we offer is PRO addons which are not covered here.

    Secondly, it is untrue that we “NEVER” provided you answers, in fact, I was the one that replied to your support tickets regarding an issue which we do not cover, server optimisation, such as CDN and so on.

    Even thus we do not cover optimisation, there are a few replies from your tickets that are quite lengthy, trying to guide you, this on March this year, which you replied saying “support is bad”, leading me to close your ticket since you did not ask any additional support after.

    If you consider changing your review for something that indeed, reflects in truth the fact we replied to your support tickets, we would appreciate.

    Best regards,

    Alex de Borba
    OceanWP DevOps

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