Small issue but all good in the end.

  • Did work at first but then teminates everytime. Emailed support and gave them my details but they never replied after the first general email. Gave them space after replies to get back to me as they request but still nothing after many weeks. Real shame as I had thought these guys valued customers and had been helpful in the past….

    Update:01 Jan 2019
    Sofly apologised and checked my installation. They found a couple of PHP end tags in the editor that should not have been there and all is fixed. Faith is restored ??

    • This topic was modified 6 years, 3 months ago by npire1.
    • This topic was modified 6 years, 3 months ago by npire1.
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  • Plugin Author WP All Import

    (@wpallimport)

    Hey @npire1,

    I’d like to apologize for the poor experience you had. I was trying to find your message in Help Scout, our support software, but I’m having trouble.

    If you have a moment, please send an email to inbox at soflyy dot com. I’d very much like to see what happened to prevent this from happening to other users in the future. We reply to every support request we receive, so if you never heard back from us then that means somehow we weren’t getting your emails into Help Scout.

    Thank you!

Viewing 1 replies (of 1 total)
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