Hello @henrydouglas,
Thank you for taking the time to provide feedback on your recent support experience with WPManageNinja. We are sorry to hear that you had a poor experience, and we want to apologize for any inconvenience it may have caused.
We acknowledge that there could be room for improvement in our support services, and we are always looking for ways to enhance our customer experiences. I want to add that in some cases where the use case is complex or not feasible with the current functionalities of our product, it may become a helpless situation for a support agent to help the user with the support request.
If you are willing, we would be happy to discuss your specific concerns further and see if we can resolve them. Could you please provide us with the ticket ID where you encountered the unhelpful support? This will allow us to review your case and understand the functionalities you were working on.
We are committed to providing our customers with the best possible support, and we hope that you will reconsider your review once we have had the opportunity to address your concerns.
Thank you for your understanding.
