Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration caused by the delay in our response and the level of support you received. Your experience falls short of the high standard of service we aim to provide to all our customers.
We understand how important timely and effective support is, especially when you’re relying on our plugin for your business needs. Rest assured, we take your feedback seriously and are committed to addressing the issues you’ve encountered to improve our service moving forward.
To assist you further and ensure we address your concerns promptly, could you please provide us with the ticket number associated with your query? With this information, we will be able to investigate the matter thoroughly and provide you with the assistance you need.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter for you. Please feel free to reach out to us with any additional details or concerns you may have.
