Bad Support

Like a dummy I didn’t back up my website before using your plugin. I cannot decipher what the new login is for my website. I haven’t heard anything and because of all of this, I believe my site has been hacked with your plugin because I can’t login to the support forums without having to reset my password each time I attempt to login to the forums. What do I need to look for in the source script? What can be done so that I am able to login to the backend of my website? The support for this plugin seems to be non-existant, please prove me wrong.