Bad service bad plugin

  • It’s an expensive plugin with the 200 euro.

    And they are blaming their customers instead of helping. Too much ego…

    And the plugin was not working in my case…

    A bead experience

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author smackcoders

    (@smackcoders)

    We’re genuinely sorry to hear about your negative experience. We value our customers’ feedback and strive to resolve any issues promptly. We assure you that we don’t blame our customers; instead, we aim to provide the best support possible. If you could cooperate with our team, we can assist you in fixing the issues you encountered. Your patience and support are greatly appreciated, and your satisfaction remains our top priority.

    Thread Starter databasenomad

    (@databasenomad)

    What we do in Europe: (golden rules)

    1. say sorry and refund without discussion
    2. give Mr. Riswana Akbar a proper training or fire him
    3. never underestimate a customer, blame her, start a discussion: the customer is always right

    I lost 10 hours on this and 200 dollar.

    Sarah Gommers

    Senior FileMaker developer

    Plugin Author smackcoders

    (@smackcoders)

    Dear Sarah,

    We sincerely apologize for the frustration you’ve experienced. Your feedback is invaluable, and we take it seriously. Rest assured, we are addressing your concerns internally to ensure that such incidents are not repeated. Our aim is always to provide exceptional service, and we deeply regret any dissatisfaction caused by your recent interaction with our plugin.

    Please allow us the opportunity to make things right. We’d like to discuss your specific situation further, so feel free to reach out to our team at [email protected]. We are committed to ensuring a positive experience moving forward.

    We appreciate your patience and understanding.

Viewing 3 replies - 1 through 3 (of 3 total)
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