bad service

  • within 3 days after payment did not activate the license, support does not respond to requests. do you generally work ?? decide for yourself whether you need to contact them …

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPBean

    (@wpbean)

    Hi,

    Can you please tell me your username on our site.
    Also, what is your support ticket ID?

    You should receive an email of purchase receipt with the license key. You can log in to your account on our site to get the license key.

    Here is an article about the license management –

    https://wpbean.com/manage-plugins-license/

    Thanks

    Plugin Author WPBean

    (@wpbean)

    I think I found your problem. It was an issue with 2ChekOut payment.

    The problem is fixed now, please check your ticket –

    https://wpbean.freshdesk.com/a/tickets/281

    Thanks

    Thread Starter nemkovich

    (@nemkovich)

    thanks problem fixed. but why did I have to wait three days to get help in the decision? why do reviews work better than your support?

    Plugin Author WPBean

    (@wpbean)

    It because you use the Russian language on our forum.

    Our support engineers reply ticket within 24 hours. You can see the replay timing in the forum.

    As it’s a payment system issue, support engineers are not able to check the payment system information.

    This review notification mail goes directly to the owner of the company, and I am able to check the payment information.

    Hope you understand.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘bad service’ is closed to new replies.