Bad plugin bad support

@evita2030 – I’m really sorry to read you had a bad experience with our customer service team; and, perhaps there may have been a bit of miscommunication regarding how we try to prioritize issues that will be addressed which is based on many factors and definitely includes the number of users any change may have in general.

As to your concerns with AMP, we do not currently support it at this time. We are waiting to see how well it will be accepted across the Internet in general before we move forward on any plans to include compatibility for it directly within NextGEN Gallery. This does not mean we will not, or that we will, and given this is within the WordPress ecosystem there is also the possibility a third-party will build an extension that provides that integration.

We also try to take every review very seriously, especially the “bad” as we see constructive criticism as one of the best forms of feedback but your claims that all of the good reviews are by our company are completely unfounded and would be significantly and seriously addressed with severe consequences by the moderators of these forums.

We’re always happy to help, please feel free to return to NextGEN Gallery and if you do have any issues as a subscriber to one of our extensions you would still have direct access to our support team via your member’s area and https://imagely.com/support/

Thanks, again, for this feedback and letting us know about your concerns.

– Cais.

• This reply was modified 7 years, 10 months ago by photocrati.

“all of the good reviews are by our company are completely unfounded and would be significantly and seriously addressed with severe consequences by the moderators of these forums.”

?Me estás amenazando con lo de las consecuencias serias porque creo que las opiniones positivas parecen estar hechas por miembros de la empresa?

?Es esta la ayuda al cliente? ?amenazarlos y también a su libertad de expresión?

Sí, tienes razón con lo de AMP podéis esperaros un par de a?os más para implementarlo, probablemente en dos a?os ya no tenga ni sentido, pero claro “tenéis que valorar si merece la pena o no”

Te repit, NextGen Gallery en mi opinión y en la de muchos usuarios es el PEOR plugin para imágenes y te vuelvo a recordar que jamás me ayudasteis en NADA y veo que no lo niegas.

Te digo que yo también me tomo las amenazas seriamente y no voy a callar mi opinión sobre este plugin por más que amenaces con consecuencias severas.

Que tengas un buen día! ??

@evita2030 – My apologies, it would seem your translation of my response was taken out of context. Unfortunately there may not be much I can do about that … as it is, we are not trying to do say or do anything bad to you or anyone else.

My response was to indicate we, Imagely, would suffer the consequences if we were creating the positive reviews you believe we are doing.

Thanks!

– Cais.