• Resolved Christian Strasser

    (@cswebdesigns)


    Hello,

    we are getting a 502 Bad Gateway nginx error when users logout via the Ultimate Member Logout function (not when I logout in the WordPress dashboard).

    We are not using nginx caching!

    Here the install information:

    ### Begin Install Info ###
    
    ## Please include this information when posting support requests ##
    
    
    --- Site Info ---
    
    Site URL:					https://productinfo.falkentyre.com
    Home URL:					https://productinfo.falkentyre.com
    Multisite:					No
    
    --- Hosting Provider ---
    
    Host:						DBH: localhost:3306, SRV: productinfo.falkentyre.com
    
    --- User Browser ---
    
    Platform:                 Apple 
    Browser Name:             Chrome  
    Browser Version:          113.0.0.0 
    User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma 
    			  c OS X 10_15_7) AppleWebKit/537.
                              36 (KHTML, like Gecko) Chrome/11
                              3.0.0.0 Safari/537.36
                              
    ---- Current User Details --
    
    Role: administrator
    
    
    --- WordPress Configurations ---
    
    Version:						6.2.2
    Language:					en_US
    Permalink Structure:			/%postname%/
    Active Theme:				Child Theme for Divi 1.0
    Page On Front:				Tyre Range (#158)
    Page For Posts:				 (#0)
    ABSPATH:					/var/www/vhosts/productinfo.falkentyre.com/httpdocs/
    All Posts/Pages:				4
    WP Remote Post:           		wp_remote_post() works
    WP_DEBUG:                 			Disabled
    WP Table Prefix:          			Length: 6, Status: Acceptable
    Memory Limit:   				256MB
    
    
    --- UM Configurations ---
    
    Version:						2.6.1
    Upgraded From:            		2.6.0
    Current URL Method:			
    Cache User Profile:			Yes
    Generate Slugs on Directories:	Yes
    Force UTF-8 Encoding: 		No
    JS/CSS Compression: 			No
    Port Forwarding in URL: 		No
    Exclude CSS/JS on Home: 		No
    
    
    --- UM Pages Configuration ---
    
    User:						https://productinfo.falkentyre.com/user/
    Account:						https://productinfo.falkentyre.com/account/
    Members:					https://productinfo.falkentyre.com/members/
    Register:						https://productinfo.falkentyre.com/register/
    Login:						https://productinfo.falkentyre.com/login/
    Logout:						https://productinfo.falkentyre.com/logout/
    Password Reset:				https://productinfo.falkentyre.com/password-reset/
    
    
    --- UM Users Configuration ---
    
    Default New User Role: 		um_partner
    Profile Permalink Base:		user_login
    User Display Name:			full_name
    Redirect author to profile: 		No
    Enable Members Directory:	No
    Use Gravatars: 				No
    Require a strong password: 	On
    
    
    --- UM Access Configuration ---
    
    Panic Key: 								
    Global Site Access:						Site accessible to Logged In Users
    Custom Redirect URL:						/login
    Exclude the following URLs:				
    Backend Login Screen for Guests:			No
    Redirect to alternative login page:			
    Backend Register Screen for Guests:		No
    Redirect to alternative register page:		
    Access Control widget for Admins only: 		No
    Enable the Reset Password Limit:			Yes
    Reset Password Limit: 3Disable Reset Password Limit for Admins: No
    Blacklist Words: 							5
    
    
    --- UM Email Configurations ---
    
    Mail appears from:					Falken Tyres
    Mail appears from address:			[email protected]
    Use HTML for E-mails:				Yes
    Account Welcome Email:  			No
    Account Activation Email:			Yes
    Pending Review Email:				No
    Account Approved Email: 			No
    Account Rejected Email: 			No
    Account Deactivated Email:			Yes
    Account Deleted Email:				Yes
    Password Reset Email:				Yes
    Password Changed Email: 			Yes
    Account Updated Email:				Yes
    New User Notification:				Yes
    Account Needs Review Notification:	No
    Account Deletion Notification:		No
    
    
    --- UM Total Users ---
    
    				All Users(10)
    administrator(3)
    um_partner(7)
    none(0)
    
    
    --- UM Roles ---
    
    				Administrator (administrator)
    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Partner (um_partner)
    
    
    --- UM Custom Templates ---
    
    				N/A
    
    
    --- UM Email HTML Templates ---
    
    				N/A
    
    
    --- Web Server Configurations ---
    
    PHP Version:              			8.0.28
    MySQL Version:            			10.3.38
    Web Server Info:          			Apache
    
    
    --- PHP Configurations ---
    
    PHP Memory Limit:         			256M
    PHP Upload Max Size:      			2M
    PHP Post Max Size:        			8M
    PHP Upload Max Filesize:  			2M
    PHP Time Limit:           			30
    PHP Max Input Vars:       			1000
    PHP Arg Separator:        			&
    PHP Allow URL File Open:  			Yes
    
    
    --- Web Server Extensions/Modules ---
    
    DISPLAY ERRORS:           			N/A
    FSOCKOPEN:                			Your server supports fsockopen.
    cURL:                     			Your server supports cURL.
    SOAP Client:              			Your server has the SOAP Client enabled.
    SUHOSIN:                  			Your server does not have SUHOSIN installed.
    GD Library:               			PHP GD library is installed on your web server.
    Mail:                     			PHP mail function exist on your web server.
    Exif:				          PHP Exif library is installed on your web server.
    
    
    --- Session Configurations ---
    
    Session:                  			Disabled
    Session Name:             			PHPSESSID
    Cookie Path:              			/
    Save Path:                			/var/lib/php/sessions
    Use Cookies:              			On
    Use Only Cookies:         			On
    
    
    --- WordPress Active Plugins ---
    
    				Divi Responsive Helper: 2.3.5
    Divi Supreme Pro: 4.9.39
    Duplicate Page: 4.5.2
    Headers Security Advanced & HSTS WP: 5.0.23
    Import-Customer-Number: 1.0.0
    Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: 2.5.2
    Ultimate Member: 2.6.1
    UpdraftPlus - Backup/Restore: 1.23.4
    WP Armour - Honeypot Anti Spam: 2.1.4
    WP File Manager: 7.1.9
    WP HTML Mail - Email Template Designer: 3.3.7
    WP Mail SMTP: 3.8.0
    WPML Multilingual CMS: 4.6.3
    WPML String Translation: 3.2.5
    
    ### End Install Info ###

    Please let me know, what you need else from me to fix this problem.

    Kind regards
    Christian

    The page I need help with: [log in to see the link]

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