Excellent product

Hi Mateo,

We are so sorry to read your review but you actually receive an email and have a warning banner in your Weglot Dashboard. You can contact us at any time at [email protected] as we answer very quickly. I was unable to locate your account so feel free to write us so we can help out!

The Weglot Team!

Hi Remy,

We did not receive a warning email.

I am still corresponding with your customer service, but the problem is not solved. It would be much more efficient to have a direct method of communication with your customers instead of only emailing.

And the problem is still not fixed.

Hi Mateo,

?Support work often requires careful, focused thought, and investigation. Keeping support solely online allows us to better help you troubleshoot your website in a speedy and more efficient manner, as our engineers are able to focus all of their energy on solving your support concerns with the fewest number of distractions and interruptions possible. This, in turn, means that your support requests are ultimately resolved faster. We believe it wouldn’t be possible to provide the same effective assistance over the phone.

Here are a few additional reasons why:

-A ticket allows us to immediately pull up your customer information so we don’t need time to figure out who you are.

-Our messaging system allows for two-way sharing of screenshots, links, code snippets, and videos of problems you are having. This ensures everyone is on the same page and in turn, helps our support team pinpoint the issues faster.

-We’re able to automatically gather technical information for research and troubleshooting purposes, as well as being able to link you directly to our online Knowledge Base, of which we are constantly improving.

-All support tickets and conversations are stored away for easy access at all times. This allows for anyone on our team to easily pick up where another left off, therefore never having to ask you questions twice
?

Also, issues require us to investigate so we cannot answer you every 5 min. We are investigating it thoroughly to give you the best solution. Looking at the conversation, you have already been answered. Keep in mind, most support takes 24-48 hours to respond and we are responding by the hour.

Thank you,
The Weglot Team

Understood.

The issue is fixed now and your team was responsive. My main issue is that we had no warning that we went over the limit and the translation stopped! We didn’t receive an email.

Otherwise, we are very very happy with the service. Have tried others, and you guys are the best.

Also, issues require us to investigate so we cannot answer you every 5 min. We are investigating it thoroughly to give you the best solution.

This is fucking bullshit. It is as if issues faced by services such as Shopify and Mailchimp do not require investigation. So if they do, why can they can a direct chat to handle customer support?