Customer experience

  • mw2015

    (@mikewitt2015)


    2 months, 1 week ago

    An annoying customer experience. Plugin dev emailed notifying me my license was expiring, weeks ago, thanks. But every time I went to the website, it was down, under maintenance, as recently as a few days ago.

    Now my license is expired and apparently their system just wiped my email from their records because I get an error that my email address, the same as they sent the expiration notice to, that says it’s invalid or not in the database.

    EDITED: Just renewed license from scratch and it’s all good. Plugin works on my site.

    • This topic was modified 2 months, 1 week ago by mw2015. Reason: Received support
Viewing 1 replies (of 1 total)
  • Plugin Author INFINITUM FORM

    (@creativform)

    Let’s explain what is the problem here:

    You have received a license notification from the plugin and not from our site. The plugin sent an email to all admins on the site for the expired unlimited lookup license notification.

    Due to a domain and server change and a major DDoS attack, we deleted a large number of profiles from our servers for security reasons, and your profile was probably among them.

    To use unlimited lookup again, you only needed to order a new license again and everything would be fine. Until your license expires, the API will remain active because your profile does not affect active licenses and everything runs smoothly.

    I hope we clarified the problem you were facing and you did not talk to us about it.

    Best regards!

Viewing 1 replies (of 1 total)
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