Bad currency

Hello @sotnas

Mollie currently offers over 25 different currencies, but the settlement will always be in euros.

https://help.mollie.com/hc/en-us/articles/360003980013-Which-currencies-are-supported-and-what-is-the-settlement-currency

Best regards
Andreas

Hi Andreas,

and thanks for your reply.

But, P. ex.

One cliente pay with Credit Card in SEK currency 1000SEK, is a currency supported by PayPal.
But mollie processing the order in 1000EUR.

And i need manualy refund the client…

Hello @sotnas

yes that’s correct because the settlement will always be in euros.

About the refund. here you can read more how WooCommerce handle refunds https://docs.woocommerce.com/wp-content/uploads/2020/03/refunds-2.gif and https://docs.woocommerce.com/document/woocommerce-refunds/

Best regards
Andreas

Hi
I didn’t get the answer.

The symbol changes to €, but as far as i know, 1000SEK is not equal to 1000EUR !!!

Hello @sotnas

now I got it. The exchange rate isn’t calculated right. Can you please send me some screenshots and steps to reproduce it to [email protected]

Thank you so much
Regards
Andreas

Hi Andreas.

Easy.
Go where
https://lyskin.com and make/simulate one purchase other than in currency euros.

Later I will send the screens…

Hi @sotnas

please let me check this today.

Thank you
Regards
Andreas

Hi Andreas,

and here are the screens that you asked…

https://www.dropbox.com/s/467bkof5b8wbc3s/mollie-screens.zip?dl=0

thank you again

Hello @sotnas

thank you. Please let me check and reproduce it in our test environment.

Regards
Andreas

We are still trying to reproduce this behavior

Hi Andreas,

i make one despiste.

Deactivate some plugins, and i think, in first hand, results.
The plugins, booster and shipping tracking and update currency converter and mollie.
Another issue is the thankyou page shows wrong values/currency, but i review now the page…

Thank you

Hello @sotnas

we were able to reproduce this behavior. I would recommend contacting the developer of the currency plugin too because currently, we got your issue only.

We will have a look in the near future at it but right now we can’t focus on that because the request number is too low.

I’ll keep your updated when we can make here some changes but please contact the developer of that third party plugin too and keep me updated.

Thank you so much
Best regards
Andreas

Closed because of inactivity