BackWPup of one specific site sometimes fails

Hi @webwerker

please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ).
If in the future, the issue happens, give me the latest log file at BackWpUp -> Logs.
Also, give me the FTP server log too ??

Hi @duongcuong96,

here are the logfiles (BackWPup and FileZilla Server):

https://www.luisemariasommer.at/downloads/2018-10-08-Logfiles.zip

Kind regards,
Robert

Hi @webwerker
After searching to Google, I think the problem is because of your Windows server have some issue with network share drive, so the possible solution I found on https://forum.filezilla-project.org/viewtopic.php?t=5559
is

add the user System to the specified directory for that user.
And add modifying right for the user System.

Hope that works for you ??

Hi @duongcuong96,
thank your for your reply!
I’ve read the link regarding Windows network drive.

BUT: Every day there are 2 backups from the same website to the same FTP-server/directory.
1. Database backup
2. File backup
The database backup NEVER failed so far. The file backup fails most of the times. As the receiving end (FileZilla, Windows Server) is always the same, I would expect the same issues with the database backup. But that NEVER fails.

Kind regards,
Robert

Hi duongcuong96,
one more info:
Same website, same FTP-server (FileZilla), but another backup-Plugin: Updraft Plus.
Backup of files & database works flawlessly.

Obviously there is (sometimes) a FTP-transfer problem with BackWPup. I really appreciate the work you are doing with BackWPup and would rather stick to it than switch to Updraft.

How can we solve the FTP-problem and how can I support?

Kind regards,
Robert

Hi @webwerker
So Updraft always works for you?
Could you please try backup using Updraft again to see if it still works, I have talked with our developer and he said that maybe the server get more connections than the numbers allowed by the admin of the server

Dear duongcuong96,

I will try Updraft Plus for a few more days.

After that I will switch back to BackWPup and bypass the limits in FileZilla server for:
* max. connection count
* connection limit per IP

I’ll keep you posted.

Kind regards,
Robert

@webwerker
Thank you very much for helping us debug the issue, actually, we don’t have this issue like you yet, so currently we also try to reproduce the issue, hope will find something useful.
Hope to hear back from you soon ??

Hi @webwerker
Could you please update the plugin to the latest version now to check if the issue is gone?
Thanks!

Dear duongcuong96,

before I update the plugin & try again I’d like to show the results of the test with UpdraftPlus:
https://www.webwerker.info/wp-content/images/2018-11-29-Backup-reports.png

Not one fault in more than one month.
Same website, same FTP-server, different backup-plugin.
UpdraftPlus delivers.

I’ll keep you posted.

Kind regards,
Robert

Hi @webwerker
Could I ask about BackWPUp result after last month?
Thank you!