BackWPup made our site inaccessible + onother issue

  • Resolved YesICannes

    (@yesicannes)


    4 years, 2 months ago

    Hi there,

    A couple of days ago, before cleaning the database of our magazine YesICannes.com, I used BackWPup plugin to make a back-up copy of the database.
    A moment later, the site was inaccessible… the browser was only displaing a message of error 503.

    I contacted the provider’s support who wrote this back :

    “After a small log search, we found the following error in the Apache logs:

    Too many connections, uri:/wp-admin/admin-ajax.php referer: https://yesicannes.com/wp-admin/admin.php?page=backwpup

    This means that there have been more than 30 simultaneous connections from the same IP, for the page of your site. We do not allow more than one connection at a time on our shared servers. I suggest you check your PHP / HTML / JavaScript code. The best is to avoid calling elements of your website with an HTTP request.”

    This is the first problem that appeared to be caused by BackWPup plugin…

    Today,another issue: we published a new article, and… the slider of the magazine would’nt work anymore and the “featured image” would’nt show.

    This time, I deleted the plugin and everything went back as usual.

    Would you be so kind as to figure out what happened, for me to understand the reason of the troubles?

    Many thanks in advance,

    Best,

    Alain

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @yesicannes
    Seems the server has limited performance.
    please to go to BackWPUp -> Settings -> Job tab -> Reduce server load and choose maximum and then try again

    Today,another issue: we published a new article, and… the slider of the magazine would’nt work anymore and the “featured image” would’nt show.

    hmm seems like there is a plugin conflict, could you please tell me what slider plugin are you using?

    Thread Starter YesICannes

    (@yesicannes)

    Hi @duongcuong96

    Many thanks for your kind answer and sorry for the late answer.

    I already deleted the plugin, to find a gain the slider and fetaured image. We don’t use a slider plugin, the slider came included in the theme Viewport.

    What I’d like to understand in why the plugin had to make “more than 30 simultaneous connections” as I unsed it only once to make an instant backup copy…

    Best,

    Plugin Support happyAnt

    (@duongcuong96)

    @yesicannes

    What I’d like to understand in why the plugin had to make “more than 30 simultaneous connections” as I unsed it only once to make an instant backup copy…

    Please no worry, MySQL server will automatically close the connection.

    Thread Starter YesICannes

    (@yesicannes)

    @duongcuong96

    Many thanks for your kind answers!

Viewing 4 replies - 1 through 4 (of 4 total)
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