Backups won't email

@dooza

Is there any email send\received when you enable (or change) the Hide Backend feature ?

If there are .sql type backup files saved in the backup location while the Compress Backup Files setting is enabled try and disable it.

What does the Details link for the Database Backup Executed entries in the Logs page say (status and details) ?

dwinden

Hi there,
I don’t get an email when I enable or disable the Hide Backend feature.

Disabling Compress Backup Files made no difference.

The logs show:

status = Success
details = emailed to backup recipients

Cheers,

Steve

@dooza

Ok, the status = Success log info indicates the wp_mail() function was executed successfully. Which doesn’t automatically mean the email will get send or received. But it does indicate the iTSec plugin executed the wp_mail() function …

You mentioned earlier:

Other emails on my site send just fine, it’s just from iThemes Security.

Is the iTSec plugin database backup feature configured to send backup emails to that same email address ? Or is it a different email address ?
Perhaps multiple email addresses ?
(Security->Settings, Global Settings section, Backup Delivery Email).

You may need to contact your hosting provider to ask them to check the email log.

dwinden

It’s sending to the same email address. I will speak to my host and see what they say.

Cheers,

Steve

I installed an email log program and it’s showing the emails are being sent, so it must be a host or email server issue.

Using a different email logging plugin I have discovered the problem. The from header isn’t an email address, its just the name of the site. Other emails that are sent via the site include the email address in the from header.

I have checked and the correct email address is set in the global settings of iTSec.

@dooza

Excellent …

$headers      = 'From: ' . get_bloginfo( 'name' ) . ' <' . get_option( 'admin_email' ) . '>' . "\r\n";

get_option( ‘admin_email’ ) = WP Settings->General, E-mail Address

dwinden

I checked that setting and all is fine.

I also checked with my email provider and they are blocking the emails due to anti-spoofing rules that are in place. The from email address is the server, not the general email address.

@dooza

Ah ok.

So I guess this is not an iTSec plugin issue and you’ll probably be able to get the issue resolved with a little help from your email provider.

If so please mark this topic as ‘resolved’.

dwinden

My solution was to install a plugin that sets the from headers, all is now fine.