Backups not appearing

  • Resolved chantalbannister

    (@chantalbannister)


    6 years, 5 months ago

    Hi there, we use UpdraftPlus to backup our charity website to DropBox. I run it manually before big changes. It has stopped working, but shows no obvious error message. Just the files don’t appear in DropBox or in the Restore/Backup list. This was not following any update, and I am using the latest version. I have also checked the DropBox authentication and it seems to be fine.

    I have the log file from my latest attempt but it’s 12 pages long so I haven’t included it. I would really appreciate any help – I have no idea (as you can probably tell!)

    Thanks
    Chantal

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi Chantal,

    Can you post a link to the log file? Use pastebin.com if it helps.

    David

    Thread Starter chantalbannister

    (@chantalbannister)

    It’s here:

    https://pastebin.com/2jTeKS56

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Chantal,

    Could you try adding the following to your wp-config.php file, then test a fresh backup:
    define(‘UPDRAFTPLUS_NO_BINZIP’, true);

    This will force UpdraftPlus to use an alternative zipping engine. If this works, then there is most likely something wrong with the zip binary.

    Regards,
    Bryle

    Thread Starter chantalbannister

    (@chantalbannister)

    Thank you, I have forwarded this on to our website provider. I will let you know how it goes.

    Greetings,

    Using WordPress-4.9.6 clean install. Search for UpdraftPlus finds it but install fails. If I download the plugin to my desktop, then upload it to WP it installs and activates fine. However, it will not create a backup and posts an odd error “unexpected response”?

    How do I fix this?

    Thread Starter chantalbannister

    (@chantalbannister)

    Hi there, the line of code has been added to our wp_config file, but unfortunately it’s still not working. I’ve have pasted the log here:

    https://pastebin.com/2Dkfii52

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies for the delay.

    Please could you remove the extra line from wp-config.

    Then, please could you ask your hosts/server admin if it is possible to install/enable ZipArchive (a.k.a. php-zip) on the server?
    This should allow the zipping process to complete faster.

    @jeffgillis, please could you create a new thread?

Viewing 7 replies - 1 through 7 (of 7 total)
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