Backups Missing Files

  • Resolved brit77

    (@brit77)


    6 years, 6 months ago

    Just noticed today that since the last plugin update my backups are missing files, but no errors are generated in the log.

    Database only backups are completely empty.

    Full backups only contain the following folders in the root: wp-admin, wp-content, wp-includes. These folders seem to contain their files. But there are no other files in the root of the backup.

    I tested this on multiple sites and via two different hosts. My last backup before the plugin update was May 18, and that was fine.

    Hope someone can help!

    P.S. My backups are saving to Dropbox.

    • This topic was modified 6 years, 6 months ago by brit77.
Viewing 7 replies - 16 through 22 (of 22 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    #here,
    So the problem happens *after* you press download backup?

    Thread Starter brit77

    (@brit77)

    Just checking back in to report that version 3.6.0 does not fix this, so I’m still using 3.4.5.

    Plugin Support happyAnt

    (@duongcuong96)

    @brit77
    sorry my late reply, for now, please open the archive file with WinRar or 7zip.
    this issue happens with the default Windows archive manager.
    We are currently trying to fix it.
    Thanks!

    Thread Starter brit77

    (@brit77)

    Thanks, @duongcuong96. The zip preview in 7zip didn’t show all the files, but once I extracted the zip, everything seemed to be there. I look forward to seeing an update that fixes this. ??

    Plugin Support happyAnt

    (@duongcuong96)

    @brit77
    Thanks ??
    I will definitely inform you about this ??

    Plugin Support happyAnt

    (@duongcuong96)

    @brit77
    Thanks ??
    I will definitely inform you about the update ??

    Thread Starter brit77

    (@brit77)

    I just updated to version 3.6.2, and this appears to have fixed the problem. Thanks!!

Viewing 7 replies - 16 through 22 (of 22 total)
  • The topic ‘Backups Missing Files’ is closed to new replies.