Backups failing every single time

  • Resolved Jerry

    (@jierry)


    4 years, 9 months ago

    I have tried to backup my WordPress site multiple times but till date, I have not been able to do it successfully. I have been using Google Drive for the same.

    I had raised a complaint regarding this a month ago and also sent a reminder. But I didn’t get any response from anyone at UpDraft Plus.

    Given that so much time has passed by, can you look into this urgently, please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies.
    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter Jerry

    (@jierry)

    Last backup attempt

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Could you try to reduce the backup archive split size? This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Regards,
    Bryle

    Thread Starter Jerry

    (@jierry)

    Did you intend to mean the Split archives every option instead of Split backups every option? I didn’t see the latter option.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Sorry, yes that is correct.

    Regards,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)
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