Backups fail v1.7.0

Both my test sites’ scheduled jobs are stuck at 72% and 86% backing up this morning after automatically updating to 1.7.0. The live sites are still on 1.6.15 and backed up without issues.

Ran a manual job and it got stuck at 38%. The last log entry is as follows:
2023-01-23 08:07:24: Exit task (to resume later).

WordPress 6.1.1
PHP 8.1.12
MySQL 8.0.31

• This reply was modified 2 years, 2 months ago by imoperations.
• This reply was modified 2 years, 2 months ago by imoperations.

Dear @bambergerson and @imoperations ,

Thanks for reporting.

Kindly ask you to follow the instructions below and send the backup log files of the failed backups as well as the log files of the backups, which stopped at some point.

How to Download the Backup Log File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link here – https://prnt.sc/_lQH0Rh20sme

In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Best,

BackupGuard Team

Dear @backup-guard,

thank you for your reply, here is a link to the log-file:
https://we.tl/t-OV4hCNows4

Dear @bambergerson ,

Thanks for the log file.

May we kindly ask you to do the following?
1. Deactivate the BackupGuard plugin

2. Clear the website cache with the cache plugin

3. Reactivate the BackupGuard plugin and run a backup again

Please, keep us informed about the results.

Thanks,

BackupGuard Team

Dear @backup-guard,

This is the new log-file after updating the BackupGuard plugin to v1.7.0, deactivating the plugin, purging the cache, and reactivating the plugin:
https://we.tl/t-N0Z2KK4rhO

Dear @bambergerson ,

Thanks for the information.

Kindly ask you to take a screenshot of the System info. section under your Backup Guard plugin and send it to [email protected] email address by mentioning the thread URL, so we can identify you easily.

Thanks,

BackupGuard Team

Dear @bambergerson ,

We noticed, that you contacted us with the email as well.

Thus, we will continue the conversation over there in order to avoid any misunderstanding.

Best,

BackupGuard Team

A week later, I have various kinds of failures with 1.7.0 on different sites. Tickets opened, hoping for the best …

Dear @lausianne ,

Thanks for reporting.

May we assume, that you have contacted us via the email address and now the appropriate department is investigating the issue?

In that case, we would kindly ask you to stay in the loop, until our tech team comes up with a resolution.

Thanks,

BackupGuard Team

Since updating from BackupGuard v1.6.15 to JetBackup v2.0.2 my issue is still not completely resolved. Support did not work remotely.

See my post in topic.

• This reply was modified 2 years ago by bambergerson.