Backups disappearing

  • Resolved babrees

    (@babrees)


    3 months, 1 week ago

    Problem on a number of different sites. My settings are to retain 4 full backups and 4 database only backups.

    Full backup scheduled, email received saying Files and database backup succeeded. List of existing backups also shows that they should be present. However, only database backups are on the server. In most (if not all) cases I saw the file backups on the server, but then they disappeared.

    This problem started a while ago and I thought it was to do with the fact that I had started to use Updraftbackup with MainWP. I did report it there, but didn’t get anywhere.

    After I stopped backing up through MainWP I manually did a full backup on every site and checked through FTP that the full backup files, along with DB backups, were indeed there. However, next time I looked there were only the DB backups.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    It sounds a little as if the files may be removed due to exceeding available storage.
    However, to get a better picture could you attach a log file from a recent backup?

    Best regards,

    Nick

    Thread Starter babrees

    (@babrees)

    No, I have more than enough storage, files are just disappearing. I have been using updraftplus for a long time now and never had this problem.

    I manually backed up files and db on all my sites (over 30) on 20th July and confirmed they were all ok and present on the server. All sites are scheduled to backup files and db at least fortnightly, some more frequently. Server shows that those files that were definitely there are now missing, and only db backups there, some only 2 db backups instead of 4.

    Link is to a log file for a scheduled full backup (can’t attach files here). Existing backup list on site shows full backups, and email received to confirm it succeeded. On the server this site now only has 2 db backups.

    https://babrees.co.uk/noekeeshond_log.94b2da6421da.txt

    • This reply was modified 3 months, 1 week ago by babrees.
    Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    Examining the log file I found contradictions which may indicate a past or present plugin conflict.
    The log file is reporting 8 backup sets and is showing failed attempts to delete excess backup files.

    This indicates the files may have already been deleted by another process outside of UpdraftPlus.
    As you mention Main WP and problems started when using it I think there is a possible relation.

    I would suggest you wipe UpdraftPlus settings in Advanced tools, deactivate and delete the plugin.
    Reinstall the plugin and prepare a plugin conflict test by temporarily deactivating the other plugins.

    Configure your UpdraftPlus backup settings, the schedule and retention rules, and then save them.
    After you have saved your remote storage settings click rescan remote storage in Backup/Restore.

    Note how many backups are shown and then perform backup or allow a scheduled backup to run.
    Confirm the backup set is shown in Existing backups and then confirm it also exists in the storage.

    Once there are sufficient backups to reach your retention levels confirm these levels are applied.
    As you used Main WP with several sites you may need to repeat this process on each of the sites.

    Best regards,

    Nick

    Thread Starter babrees

    (@babrees)

    Hi Nick.

    I think I have found the problem. FileZilla!

    After following your instructions on a site that was very problematic and redoing a backup the files were still was not showing. Don’t know why I thought of doing it, but I went to my DirectAdmin for the site and looked at the folder in File Manager. I was amazed to see that they’re all there, just some of them were not being shown in FileZilla.

    I deleted that site in FileZilla and readded it and blow me all the files were showing!!

    Thank you so much for helping. I’m just so annoyed I’ve spent days trying different things with UpdraftPlus when it wasn’t that at all!!

    Hopefully it will be ok now. Thanks again

    Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    The mystery of the disappearing backups is solved – well done!
    We’re happy to help,. I’m very glad you identified the problem.

    Best regards,

    Nick

Viewing 5 replies - 1 through 5 (of 5 total)
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