Backuply stuck at 50% backing up to Google Drive

  • Resolved gercal

    (@gercal)


    2 years ago

    Hi,

    The plugin gets stuck at 50% when backing up using Google drive. Nothing else happens after 30min. I click stop and kill the process.

    Where can I look to see why there is no progress? Where is the debug log in? I didn’t see any errors just that nothing happens after 50% progress (according the progress bar).

    My files are probably over 2GB. I am doing a full website backup with db.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Backuply

    (@backuply)

    Hello,

    We are sorry for the inconvenience caused.

    Will it be possible for you to send a screenshot of the progress log where the Backup got stuck?
    And please tell me the PHP and MYSQL versions you are using.
    And is it possible for you to check the PHP error logs maybe it might have caught something which could help us.

    Regards,
    Backuply Team

    Thread Starter gercal

    (@gercal)

    Hi,

    Thanks for replying. I believe the issue is with php 8, it doesn’t work with it. I’m using mariadb 10.9.

    Hope you update to work with php 8.

    Thanks.

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    Thank you for providing us with the info and we are sorry for the delay in response.

    So we tested Backuply on both PHP 8 and MariaDB 10.9 and it works fine.
    So will it be possible for you to check the error log on your site that will help in knowing why the backup got stuck and would you please try to backup again.

    Regards,
    Backuply Team

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    The issue has been fixed in Backuply Version 1.0.6.
    Thank you for your input.

    Regards,
    Backuply Team

Viewing 4 replies - 1 through 4 (of 4 total)
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