Backup won’t complete, won’t schedule

  • Resolved henryviolins

    (@henryviolins)


    1 year, 3 months ago

    A year ago we scheduled a weekly backup that was supposed to go to the Google Drive. It hasn’t done any scheduled backups. We are on the free version.

    Also it won’t complete a back up going into the plugin. Log link

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    The log shows this error:?

    “3876.026 (7) Google Drive: ERROR: Have not yet obtained an access token from Google (has the user authorised?) (Invalid request (refresh token not present).) (no_refresh_token)”


    Can you please re-authenticate your Google Drive account? Make sure to click on the “Save changes” button at the bottom of the page to apply new changes.

    Also could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.
    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    Kind Regards,

    Bryle

    Hi,
    I got the same problem. The Backup worked fine over months and now it does not anymore. I reauthenticated several times – no solution.
    This problem is on 2 of 10 sites I manage. The other 8 are still working.
    In case you fixed it, can you please tell how?
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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