Backup was unsuccessful

  • Resolved photosbykev

    (@photosbykev)


    7 years, 10 months ago

    Hi,

    I’m running the latest version of Updraft (free) and until recently it has been uploading a weekly backup to Dropbox without any issues.

    The last couple of weeks I’m getting a failed email report.

    I’ve tried run a manually triggered backup today and it also failed.

    Could someone take a look at the log report and provide some pointers on what the issue might be? The txt log is here on Dropbox https://www.dropbox.com/s/pij6xvgq71yxn8n/log.f08c1c824c51.txt?dl=0

    regards
    Kev Lewis

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor aporter

    (@aporter)

    Hi Kev,

    Could you try to re-authorise your connection to Dropbox and take a manual backup to see if this resolves the issue.

    If not could you post the backup log from the new manual backup so we can investigate further.

    Best Wishes,

    Ashley

    Thread Starter photosbykev

    (@photosbykev)

    Thank you for the prompt response Ashley,

    I had a quick look at the log myself to see if I could make any sense of it and eventually saw the Dropbox API error line.

    I de-authenicated and re-authenicated with Dropbox and did a manual backup again which was successful

    Life is good ??
    regards
    Kev Lewis

    Plugin Contributor aporter

    (@aporter)

    Hi Kev,

    Glad that resolved the issue.

    Any other questions please don’t hesitate to ask.

    Best Wishes,

    Ashley

Viewing 3 replies - 1 through 3 (of 3 total)
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