• Resolved herbertwest1

    (@herbertwest1)


    Hello

    I use your plugin to do a backup of my wordpress website to my dropbox, but even if the plugin says the backup has been done, I don’t see it in my dropbox folder.

    But in my dropbox (via https://dropbox.com) i don’t see it
    Not the recent backup
    I looked at the FAQ of the website, but i don’t see more than… something saying to look into the dropbox website

    It is weird because it works fine on another wordpress website I manage, but not the one that interests me the most

    Any ideas?
    Thanks !

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the backup log?
    This log can be found in the Existing Backups tab of the UpdraftPlus dashboard.
    If you cannot access the UpdraftPlus dashboard, then you can find the log file in the ‘wp-content/updraft’ directory via FTP or your hosts’ file manager.

    Best Wishes,
    Bryle

    Thread Starter herbertwest1

    (@herbertwest1)

    Thanks for the reply @bcrodua

    Is there a way so that I can share it to you privately, by email or so, not publicly?


    Otherwise, below is an excerpt of the logs

    Thanks




    ---------


    …….. 0000.130 (0) Creation of backups of directories: beginning
    0000.136 (0) Beginning creation of dump of plugins (split every: 400 MB)
    0011.849 (0) Total entities for the zip file: 3589 directories, 18705 files (0 skipped as non-modified), 256.7 MB
    0011.863 (0) Adding batch to zip file (UpdraftPlus_ZipArchive): over 2.0 seconds have passed since the last write (0 MB, 1 (1) files added so far); re-opening (prior size: 0 KB)
    0012.146 (0) Zip: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-plugins.zip.tmp: 600 files added (on-disk size: 709.1 KB)
    0012.170 (0) Zip: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-plugins.zip.tmp: 700 files added (on-disk size: 709.1 KB)
    0012.193 (0) Zip: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-plugins.zip.tmp: 800 files added (on-disk size: 709.1 KB)
    0012.217 (0) Zip: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-plugins.zip.tmp: 900 files added (on-disk size: 709.1 KB)
    0012.243 (0) Zip: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-plugins.zip.tmp: 1000 files added (on-disk size: 709.1 KB)
    0012.246 (0) Adding batch to zip file (UpdraftPlus_ZipArchive): over 1000 files added on this batch (8.6 MB, 18705 files batched, 1001 (1002) added so far); re-opening (prior size: 709.1 KB) …….. 3361.722 (1) Saving backup history. Total backup size: Unknown
    3361.731 (1) Requesting upload of the files that have not yet been successfully uploaded (1)
    3361.736 (1) Cloud backup selection (1/1): dropbox with instance (1/1) (last)
    3361.738 (1) Beginning dispatch of backup to remote (dropbox) (instance identifier s-3e74a74562f9f46e7af9e74b34ca030f)
    3361.739 (1) Dropbox: begin cloud upload (using API version 2 with OAuth v2 token)
    3361.742 (1) Dropbox: access gained; setting chunk size to: 10240 KB
    3362.056 (1) Dropbox: quota usage: used=115615962.1 MB, total=760217600 MB, available=644601637.9 MB
    3362.058 (1) Dropbox: Attempt to upload: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-db.gz to: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-db.gz
    3364.739 (1) Dropbox chunked upload: 53.6 % uploaded (pid_upload_session:ABIGFyQNqz8sA9FM34K49AsEGSvmaOUL0yUA9ZOaPaG8Krs90A, 10485760, 10240 KB)
    3367.464 (1) Dropbox chunked upload: 100 % uploaded (pid_upload_session:ABIGFyQNqz8sA9FM34K49AsEGSvmaOUL0yUA9ZOaPaG8Krs90A, 19551008, 10240 KB)
    3369.338 (1) Recording as successfully uploaded: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-db.gz
    3369.343 (1) Deleting local file: backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-db.gz: OK
    3369.345 (1) Dropbox: File upload success (backup_2023-03-12-0636_xxxxxxxxxxxxxxxxxxxx_957641aa838b-db.gz): 19092 KB in 7s (2620 KB/s)
    3369.352 (1) Retain: beginning examination of existing backup sets; user setting: retain_files=10, retain_db=10
    3369.354 (1) Number of backup sets in history: 11; groups (db): 1
    3369.355 (1) Examining (for databases) backup set with group_id=0, nonce=957641aa838b, datestamp=1678599383 (Mar 12 2023 05:36:23)
    3369.357 (1) This backup set is the backup set just made, so will not be deleted.
    3369.357 (1) Examining (for databases) backup set with group_id=0, nonce=3d7a180424cb, datestamp=1677994581 (Mar 05 2023 05:36:21)
    3369.357 (1) This backup set remains non-empty (f=1/d=1); will retain in history
    3369.358 (1) Examining (for databases) backup set with group_id=0, nonce=fb376fdb1b72, datestamp=1677389782 (Feb 26 2023 05:36:22)
    3369.358 (1) This backup set remains non-empty (f=1/d=1); will retain in history ……. 3370.514 (1) This backup set is the backup set just made, so will not be deleted.
    3370.515 (1) This backup set is the backup set just made, so will not be deleted.
    3370.515 (1) This backup set is the backup set just made, so will not be deleted.
    3370.515 (1) This backup set remains non-empty (f=1/d=1); will retain in history ……. 3370.517 (1) Examining (for files) backup set with nonce=877ef4ff40d7, datestamp=1673156188 (Jan 08 2023 05:36:28)
    3370.517 (1) This backup set remains non-empty (f=1/d=1); will retain in history
    3370.517 (1) Examining (for files) backup set with nonce=1c4fe39ca138, datestamp=1672551390 (Jan 01 2023 05:36:30)
    3370.517 (1) plugins: over retain limit (10); will delete this file entity
    3370.517 (1) themes: over retain limit (10); will delete this file entity
    3370.517 (1) uploads: over retain limit (10); will delete this file entity
    3370.517 (1) others: over retain limit (10); will delete this file entity
    3370.537 (1) Delete file: backup_2023-01-01-0636_xxxxxxxxxxxxxxxxxxxxxxx_1c4fe39ca138-others.zip, service=dropbox ……. 3384.090 (1) Dropbox: deletion succeeded
    3384.093 (1) Dropbox: request deletion: backup_2023-01-01-0636_xxxxxxxxxxxxxxxxxxxx_1c4fe39ca138-others.zip
    3385.074 (1) Dropbox: deletion succeeded
    3385.078 (1) This backup set is now empty; will remove from history
    3385.081 (1) Corresponding log file (log.1c4fe39ca138.txt) not found - must have already been deleted
    3385.082 (1) Retain: saving new backup history (sets now: 10) and finishing retain operation
    3385.101 (1) Resume backup (957641aa838b, 1): finish run
    3385.107 (1) [Info] Lock option (updraft_lock_957641aa838b, wp_options) released
    3385.109 (1) There were no errors in the uploads, so the 'resume' event (2) is being unscheduled
    3385.113 (1) The backup apparently succeeded and is now complete
    3385.115 (1) Fetching RSS news feed
    3385.375 (1) Fetched RSS news feed; result is a: SimplePie
    3385.399 (1) Sending email ('Fichiers et base de données (Sauvegarde complète)') report (attachments: 0, size: 0 KB) to: herbe…
    3385.434 (1) La sauvegarde a apparemment réussi et est maintenant terminée
    Plugin Support vupdraft

    (@vupdraft)

    Your backup does appear to be uploading to Dropbox and completes successfully, can i just confirm that you are looking in the apps/UpdraftPlus.Com folder in Dropbox?

    Thread Starter herbertwest1

    (@herbertwest1)

    I confirm.
    And there are no recent files there

    Plugin Support vupdraft

    (@vupdraft)

    Can you send us the full backup log, you can do it using this form: https://updraftplus.com/paid-support-requests/

    Please enter 00000 for the order number and please reference this ticket.

Viewing 5 replies - 1 through 5 (of 5 total)
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