Backup Stuck

  • Trying to restore a backup, but it seems to be stuck on 14% and I can’t seem to find a way to stop it either.
    Version:?2.0.9.9

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hi kiwihawk,

    To help us troubleshoot your issue, can you provide us with the following information?

    * What version was the backup generated in?
    * What tier of the JetBackup for WordPress plugin is installed? (solo, admin, pro) [Can be found on the top right when on the JBWP plugin page]

    Best Regards,
    The JetApps Team

    Thread Starter kiwihawk

    (@kiwihawk)

    Thanks so much for your help.

    PHP version 7.4.33
    Jetbackup version: 2.0.9.9
    Tier: Starter

    It has been doing the following since I started the backup yesterday.
    It says “Generating tree files (0)”
    And if you hover over the icons then it displays “Restore files – 14%”

    Plugin Author JetBackup

    (@backupguard)

    Hello kiwihawk,

    Thank your for providing the extra information. If possible, can you please provide the full output of the log for the backup that was used for the restore? You can find this by going to JetBackup > Backups > Actions > Download > Backup Log.

    Can you also please verify if the entry in the Crontab contents (found in the System Info. page) are correct?

    It should be configured similarly to:

    SHELL=”/usr/local/cpanel/bin/jailshell”

    * * * * php /home/{Account_Name}/public_html/wp-content/plugins/backup/public/cron/cron.php > /dev/null 2>&1 &

    Thank you,

    The JetApps Team



Viewing 3 replies - 1 through 3 (of 3 total)
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