Backup stops at 1%

  • Resolved hawosc

    (@hawosc)


    7 months, 1 week ago

    Backup Migration stucks at 1%, website not available for a while (~15 min).

    BMI-5YZVCePf-83434

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @hawosc ,

    Please open the first section of the plugin named: “What will be backed up?”
    Find a subsection named: “Exclude by folder/file name (case-sensitive)”
    Here add these three rules, like on the image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to the “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save the “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that works for you ??
    Thank you!

    Thread Starter hawosc

    (@hawosc)

    Hello @mixha,

    thank you very much for your quick answer. Your suggestions did help, backup ended successfully. ??

    Plugin Support MixHa

    (@mixha)

    Great to hear that you backup went successfully @hawosc ! ?? If you face any other issues, feel free to open a new support thread, and if you are happy with our service, please consider rating it ??

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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