Backup sticks in Loading stage

  • Resolved rsenitram

    (@rsenitram)


    1 year, 10 months ago

    After selecting “Create the backup!” it gets stuck in the “Loading…” stage and I cannot continue. I’m afraid I’m a simple WordPress user and I’m not well versed in the technical aspects of the plugin.
    This is a small website with just seven pages built on the Elementor plugin.
    We only use six plugins, so I wouldn’t expect the file size to be an issue.

    Debug code: BMI-2h3ZmZtE-73954

    I use Backup Migration for another website and it works just fine, so this issue was really unexpected.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @rsenitram

    Seems like your wp-content directory is not writable.
    Our plugin couldn’t create directory where backups would be saved due to insufficient permissions.

    Please adjust your wp-content permissions for proper directory owner and group, set the permissions to 755.

    Use chown and chmod command, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for technician).

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @rsenitram ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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