Backup Stalling

Hi,

Can you try backing up other components like themes? and see if you get the same issue?

Thanks,
Bryle

Hi Bryle,

I ran another backup with just themes & uploads. Here’s the link: logs

Here’s also a screenshot: https://www.ametrowedding.com/wp-content/uploads/2021/10/Screenshot-at-Oct-12-07-27-55.png

Thanks!

Hi,

Can you try to replace the backup.php (wp-content/plugins/updraftplus/backup.php) with the file attached? Then run a new backup and see if this fixes the issue?

https://drive.google.com/file/d/1atbbxnFNVUfMtWUhpxWmAf0PklUZZnhk/view?usp=sharing

Thanks,
Bryle

Hi Bryle,

It looks like your suggestion worked. I replaced the backup.php file with the one you provided and the backup completed, with warnings.

You can view the completed log here.

Can you please explain what the warning is?
Would this particular backup act as a full restore?

thanks!

Hi,

Thank you for your patience.

I’ve had a look over your latest log and can see it’s not quite right.

Can you replace the backup.php (wp-content/plugins/updraftplus/backup.php) with the file attached below:

https://we.tl/t-jq9f481E5n

This should resolve all your issues.

If you do continue to have issues please send the latest backup log so I can investigate.

Best Wishes,

Ashley

Hi Ashley,

The backup completed with warnings. Please see the latest log

After the backup completed, I was getting a popup, which I was able to clear by reloading the page. Please see the screenshot in the link above.

thanks,

Hi,

Could you just double check that you replaced backup.php with the latest version I sent?

If you open backup.php and look for line 4332 it should have this line

if (preg_match('/\.tmp$/', $zip_path)) {

Looking at the logs it doesn’t look like the latest version is being used, if it is being used then theres still a problem that I need to look into.

As for the complete with warnings log line your getting, its from this:

[Warning] A very large file was encountered: uploads.zip

It’s finding a uploads.zip file in /home/xxxjojoxxx/public_html/wp-content

If you do want that file backed up, then theres nothing to worry about as it is getting backed up.

If you don’t want it backed up you either need to remove it, or exclude it in the UpdraftPlus settings.

Best Wishes,

Ashley

Hi Ashley,

I double checked and line 4332 is there with
if (preg_match(‘/\.tmp$/’, $zip_path)) {

thanks

Hi Ashley,

Any updates?

Thanks!

Hi @itsjojo

I’m still looking into this, the file appears to fix the issue for others, so I’m not sure how your still getting the previous issue.

Best Wishes,

Ashley

• This reply was modified 3 years, 1 month ago by Jan Dembowski.