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Resolved connie1193
(@connie1193)

1 year, 9 months ago

Hello, on 16th January I was able to create a full backup of 1022.63 MB. Since then it has not been possible anymore. The backup is “created” but with 0.00 MB size , so there has not been created any backup. Do you have an idea where the problem lies?

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author JetBackup
(@backupguard)

1 year, 9 months ago

Hello connie1193,

We apologize for the inconvenience that you are currently experiencing. We would like to assure you that we are aware of the issue and our development team has designated it as a top priority to be resolved. Rest assured that we will keep you informed and provide updates regarding the status of this issue as soon as they become available.

Thread Starter connie1193
(@connie1193)

1 year, 9 months ago

Thank you for your response. Please let me know as soon as the problem is solved.

Thread Starter connie1193
(@connie1193)

1 year, 8 months ago

@backupguard is there any news?

elialum
(@elialum)

1 year, 8 months ago

@connie1193 Have you tried the latest v2.0.2?

As per the latest changelog seems to be addressed

Thread Starter connie1193
(@connie1193)

1 year, 8 months ago

@elialum yes, our problem occurred since this update. I updated the version also on my other websites where I do not face this problem but only on this single website!

elialum
(@elialum)

1 year, 8 months ago

Hi @connie1193

Thank you, seems like an edge case given that it works on your other websites. I’ll suggest open a ticket with JetBackup team so one of the developers will have a look.

Thread Starter connie1193
(@connie1193)

1 year, 8 months ago

@backupguard any news? how can I open a ticket?

elialum
(@elialum)

1 year, 8 months ago

You can open a ticket here –

https://billing.jetapps.com/submitticket.php

Plugin Author JetBackup
(@backupguard)

1 year, 7 months ago

Hello @connie1193,

Just to provide an update on this case, the latest release of JetBackup for WordPress has resolved this issue. If you are on the latest version and this issue persists please do not hesitate to update us here.

Best Regards,

The JetApps Team

Viewing 9 replies - 1 through 9 (of 9 total)

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