Dear @rehan1384 ,
Thanks for bringing the issue to our attention.
In order to assist, please, send us the backup log file.
You can download the mentioned log file following the article below.
How to Download the Backup Log File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this forum – https://prnt.sc/_lQH0Rh20sme
In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.
Best,
BackupGuard Team
