Backup save problems

  • Resolved mitimati

    (@mitimati)


    6 years ago

    Dear Backup Guard!

    First: Very perfect plugin. So far it worked perfectly.
    But I update my templete ever since backup after finish a yellow question mark appears. I make a printscreen if need I send for you.
    I uninstall and install again but the problem not solved.
    What do you think which the solution?
    Thanks the answer.
    Best Regards:
    mitimati

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author JetBackup

    (@backupguard)

    @mitimati Could you please send the backup log to [email protected] so we can check the issue and help you.

    You can download the mentioned log file by following instructions described in the link: https://backup-guard.com/products/backup-wordpress/doc/download-backup-log

    Thread Starter mitimati

    (@mitimati)

    Dear Backup Guard!

    So sorry the late reply.
    And many thanks the quickly answer.
    Of course I send now.
    Thanks all.
    Best Regards:
    mitimati

    Plugin Author JetBackup

    (@backupguard)

    @mitimati From the log file I can see that there is a permissions issue with the following folder

    wp-content/themes/dsad/templates

    Please change folder permissions and try to perform backup again.

    Thread Starter mitimati

    (@mitimati)

    Dear Backup Guard!

    Many thanks the answer and solution.
    I try soon.
    Notify outcome.
    Thanks all.
    Best Regards:
    Mitimati

    Thread Starter mitimati

    (@mitimati)

    Dear Backup Guard!

    Many many thanks the helping.
    The problem SOLVED… ??
    Perfect all…
    Thank you so much…
    Best Regards:
    mitimati

    Thread Starter mitimati

    (@mitimati)

    Dear BackupGuard!

    I have a save problem again.
    I download the log file.
    If not big request I send again for you the previous e-mail address.
    Is this ok?
    Many thanks the answer and helping.
    Best Regards:
    mitimati

    Thread Starter mitimati

    (@mitimati)

    Dear BackupGuard!

    The problem solved… ??
    The Webmaster calibrate the php time.
    Thanks all.
    Best Regards:
    Mitimati

Viewing 7 replies - 1 through 7 (of 7 total)
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