backup not working – Error

Hi @stef27

Your issue is most likely caused by modified PHP CLI.
?You should be able to resolve it by disabling the checking step.

Please follow these steps on the site where you experienced this error:
1. Go to “Other options” section
2. Disable PHP CLI checking: https://prnt.sc/1sljr31
3. Save “Other options” section
4. Force stop both processes: https://prnt.sc/1trv1tm

Once you do that, try to run your backup process again.

Let me know if that worked for you ??
Thank you!

Hi , thanks for quick repply. Now it shows me this error report

[WARN] [2022-06-26 11:18:44] PHP CLI is disabled manually, plugin will omit all PHP CLI steps.
[WARN] [2022-06-26 11:18:44] PHP CLI file cannot be executed due to unknown reason.
[STEP] [2022-06-26 11:18:44] Initializing backup...
[INFO] [2022-06-26 11:18:44] Backup & Migration version: 1.2.1
[INFO] [2022-06-26 11:18:44] Site which will be backed up: ***site_url***
[INFO] [2022-06-26 11:18:44] PHP Version: 7.3.33
[INFO] [2022-06-26 11:18:44] WP Version: 5.3.12
[INFO] [2022-06-26 11:18:44] MySQL Version: 5.5.5
[INFO] [2022-06-26 11:18:44] MySQL Max Length: 16777216
[INFO] [2022-06-26 11:18:44] Web server: Apache
[INFO] [2022-06-26 11:18:44] Max execution time (in seconds): 259200
[INFO] [2022-06-26 11:18:44] Max rows per query (this site): 300
[INFO] [2022-06-26 11:18:44] Checking if backup dir is writable...
[INFO] [2022-06-26 11:18:44] Initializing custom error handler
[SUCCESS] [2022-06-26 11:18:44] Yup it is writable...
[STEP] [2022-06-26 11:18:44] Scanning files...
[ERROR] [2022-06-26 11:18:46] Something bad happened on PHP side.
[ERROR] [2022-06-26 11:18:46] Unfortunately we had to remove the backup (if partly created).
[ERROR] [2022-06-26 11:18:46] Error message: SplFileInfo::isDir(): open_basedir restriction in effect. File(***ABSPATH***/.cagefs/opt/alt/php56/link/conf) is not within the allowed path(s): (***ABSPATH***/:/tmp/)
[ERROR] [2022-06-26 11:18:46] Error file/line: ***ABSPATH***/wp-content/plugins/backup-backup/includes/scanner/files.php|304
[STEP] [2022-06-26 11:18:46] Aborting backup...
[DOWNLOAD GENERATED] File downloaded on (server time): 2022-06-26 11:18:49
[DOWNLOAD GENERATED] Last update (seconds): 5 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2022-06-26 11:18:44

Hi @stef27

Please try to uncheck “WordPress installation” group of files – in first section.
Usually it’s not needed to include these files, unless your site structure requires it.

Then, in the same section go to exclusion rules and enable “Exclude by directory path”. In the text area paste exactly this path: ***ABSPATH***/.cagefs
– Just like on this image: https://prnt.sc/1AmBsbjjYve9

Let me know if that resolves your issue ??
Thank you!

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??