Backup not found / size 0

Hi,

Please could you send us a copy of the latest backup log?

This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

Hi Bryle,

Thanks for your quick response. I uploaded 2 log files of 2 different websites.

https://www.bobdewebbouwer.com/log.902c2ddcac24.txt
https://www.bobdewebbouwer.com/log.f95b7e5ee038.txt

These log files belong to backups that work fine though. The backups that give an error don’t have a log file.

Hi,

Yes, the backup appears to have successfully completed.
Can you try to click on the “rescan remote storage” link to update the backup list and then try to download the backup again. Do you still get the same issue?

Regards,
Bryle

Hi Bryle,

When I do that, only 6 or 7 backups remain, and the oldest 2 don’t work (they don’t have a log either). See this screenshot.

Hi,

Apologies for the late reply.

Are you still having the same issue up to now?

Regards,
Bryle

Unfortunately yes. I also have one site (on the same server) where older backups do work, but UpdraftPlus only makes database backups, no file backups even though the settings say it should do that weekly.

Hi,

Sorry, it slips through our notification email.

Can you confirm that you have the latest version 1.16.21?

Regards,
Bryle

Yes, I’m using 1.16.21