BACKUP NEVER STARTS

Same challenge here… wish I read the support page before I bought the Pro version :/

Hi @joeman2116

My apologies for delayed reply.

In you case it’s difficult to tell what happened, usually when the process cannot start the most common issue is PHP CLI which can be easily disabled in our plugin settings.

In your case it seem like PHP configuration restricts directories (option “open_basedir” in php.ini or .user.ini) that should be allowed.

I would recommend you to remove any .user.ini or php.ini file in your root directory of WordPress if it exist. Otherwise you need to revalidate your php.ini configuration as it could be copied from different server without adjustments, if you don’t have access to this configuration, contact your hosting provider that you experience issues with open_basedir.

@wiggowiger, for premium users we provide support via e-mail [ support (at) backupbliss dot com ], I believe in your case the solution is much simpler to resolve ??

To disable PHP CLI in mentioned most common issue follow:

Your issue is most likely caused by modified PHP CLI.
You should be able to resolve it by disabling the checking step.

Please follow these steps on the site where you experienced this error:

1. Go to “Other options” section
2. Disable PHP CLI checking: https://prnt.sc/1sljr31
3. Change backup method (optional): https://prnt.sc/1s1ofpa
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

Let me know guys if that help you push the process forward ??
Thank you!

As we haven’t heard any feedback recently, I can assume that you resolved the issue.

Feel free to open a new topic if I am wrong!
Thank you ??