• Resolved lucas1310

    (@lucas1310)


    Hi there

    Got always stuck at 94% on my restoration

    debug code BMI-zbopd4z3-77780

    Any process to help my out?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @lucas1310 ,

    It seems that your server is a bit slow, as it takes quite a long time to finalize the database restoration. But let’s try to solve this:

    It is possible that the restore process encountered a timeout limit within your Apache configuration and was canceled by the web server.

    Timeout in Apacheis not the same as max_execution_time and it seems to be set around 30 seconds on your server. Please increase this to at least 500. You need to adjust its value in your virtual host or global configuration and restart Apache.

    Please make sure you don’t prevent PHP execution in the wp-content/plugins directory, like in this example for /media: https://stackoverflow.com/a/71939506
    That will prevent our plugin from running a restoration.

    There is also a chance that the process failed because you were away from the computer, e.g., your screen-saver/sleep-mode prevented your browser from continuing.

    In the method that our plugin selected for you, there is a need to keep the computer running and be on the page while it’s ongoing to keep the process (as the browser is used as middleware).
    The last thing that could cause such an issue is browser extensions or security plugins but I couldn’t find any security plugin on your site, maybe you had it installed previously and it kept their files after removal.

    In terms of browser extensions adblockers, resource limiters, and RAM control plugins can cause similar issues, so if you’re using Opera GX, Firefox, or Brave browser, it may just not work out of the box.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @lucas1310 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

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