• Resolved cristinoh

    (@cristinoh)


    Getting the following error when trying to do a backup

    [STEP] [2022-06-01 13:54:08] Scanning files…
    [ERROR] [2022-06-01 13:54:08] Error message: Allowed memory size of 67108864 bytes exhausted (tried to allocate 36864 bytes)
    [ERROR] [2022-06-01 13:54:08] You can get more pieces of information in troubleshooting log file.
    [ERROR] [2022-06-01 13:54:08] Something bad happened on PHP side.
    [ERROR] [2022-06-01 13:54:08] Unfortunately we had to remove the backup (if partly created).
    [ERROR] [2022-06-01 13:54:08] Error message: Allowed memory size of 67108864 bytes exhausted (tried to allocate 36864 bytes)
    [ERROR] [2022-06-01 13:54:08] Error file/line: ***ABSPATH***/wp-content/plugins/backup-backup/includes/scanner/files.php|382
    [STEP] [2022-06-01 13:54:08] Aborting backup…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @cristinoh

    This error most likely is related to the file amount on your server.
    Nevertheless, as the log is cut I can’t fully confirm that.

    To resolve the issue you may need to increase memory limit in your php.ini.
    I am quite sure that 256 MB is more than enough, but I don’t know what’s the size of your site.

    You can also try to do four partial backups, i.e.:
    – Only plugins + themes without database
    – Only uploads without database
    – All other files in wp-content without database
    – Database backup without files

    Later, you can restore them in the same order.

    Let me know if you need more details ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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