Backup/migration failed 0%

  • Resolved petethorpe

    (@petethorpe)


    1 year, 6 months ago

    Debug code: BMI-uNfzzqdD-42897

    I’m trying to migrate the site to a new host, located at https://mcmotors.great-site.net (I will redirect the domain to the new URL once it’s set up and working)

    Fails at 0% when I set it to ‘Super-Quick migration’. Same happens once I have refreshed and then clicked on the ‘Restore’ button on the right of the uploaded backup file.

    The back up is here

    The log from the original site is here

    The log from the new site is here

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @petethorpe ,

    The process fails to download the file from the original site, for the unknown reason (could be server connection problems / timeouts), so I would advise that you manually upload the backup. This can be done on the plugin screen “Manage & Restore Backup(s)”.

    Once you upload the backup file, please also arrange these settings:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, please run the Restore process from the “Manage & Restore Backup(s)” screen.

    Let me know if that worked for you ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @petethorpe ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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