Backup Keeps Failing

  • Resolved harveyl12

    (@harveyl12)


    4 years, 4 months ago

    Hi,

    Everytime I try and backup my site I am getting a message saying it finished uncomplete with errors.

    At the bottom of the log I have this line of code. Please can someone let me know what I can try to fix this.

    9507.994 (11) Opened log file at time: Thu, 12 Nov 2020 05:34:33 +0000 on https://www.chi-medics.com
9507.994 (11) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.34 WP: 5.5.3 PHP: 7.3.23 (litespeed, Linux sxb1plcpnl0022.prod.sxb1.secureserver.net 2.6.32-954.3.5.lve1.4.80.el6.x86_64 #1 SMP Thu Sep 24 01:42:00 EDT 2020 x86_64) MySQL: 5.6.49-cll-lve WPLANG: en_GB Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 99.8M | 103M) multisite: N openssl: OpenSSL 1.1.1d  10 Sep 2019 mcrypt: Y LANG:  ZipArchive::addFile: N
9508.040 (11) Free space on disk containing Updraft's temporary directory: 1951396.3 MB
9508.042 (11) Backup run: resumption=11, nonce=2d61a9b4c3ad, file_nonce=2d61a9b4c3ad begun at=1605149765 (9508s ago), job type=backup
9508.043 (11) [Updraftplus] The backup is being aborted for a repeated failure to progress.
9508.043 (11) An error condition has occurred for the first time during this job
9508.044 (11) Fetching RSS news feed
9508.825 (11) Fetched RSS news feed; result is a: SimplePie
9512.690 (11) Sending email ('Incomplete') report (attachments: 1, size: 186.6 KB) to: harve...

    Thanks,

    Harvey

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please can you send us full copy of the backup log?
    This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter harveyl12

    (@harveyl12)

    Hi,

    Thanks for your reply.

    Pastebin link here

    Pastebin

    Thanks,

    Harvey

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It appears that the backup process have been timed out.

    Could you try to reduce the backup archive split size? This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Thanks,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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