• Resolved DianaN

    (@desertdianagmailcom)


    Can’t get a backup to work………can you tell me what I need to do?

    BMI-uX18GHE3-02885

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @desertdianagmailcom ,

    It seems like you have a very low execution limit threshold, which caused the process to stop while it was trying to check the free space.

    In our plugin, it is possible to disable free space checks, but it’s not recommended and you should do that only if you’re 100% sure that you have enough space on the server for the backup.

    If you don’t have enough space for the backup or migration, but you will tell the plugin that there is enough, the process may still fail and your site may encounter many issues due to the lack of free space.

    Step list of the solution:

    1. Go to the “Other options” section
    2. Disable space checking: https://prnt.sc/PAlbYsz3RszJ
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Change backup method: https://prnt.sc/1s1ofpa
    5. Save the “Other options” section
    6. Force stop both processes: https://prnt.sc/1trv1tm
    7. Run your process once again

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hello @desertdianagmailcom ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

    Thread Starter DianaN

    (@desertdianagmailcom)

    Sorry, I replied 5 days ago to the email and not here. Here is what I wrote….

    Didn’t work. This client has slow crappy shared hosting. Probably better if I backup via https://ftp.?

    Really wish this was going to work.

    Appreciate your quick reply you are  hero support!

    All the best,

    Diana

Viewing 3 replies - 1 through 3 (of 3 total)
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