Backup Job Stalls after fixing status-code 200 issue

  • Resolved greigner

    (@greigner)


    7 years, 3 months ago

    First, I had an issue where jobs wouldn’t run at all, and where I received a “Status-code: 200” error and “Backup job ___ has started, but not responded for 10 seconds…”

    I read the developer’s post on these forums using an alternate cron. I did that, and the job started (problem 1 fixed).

    Now, the job runs through 87% and then stalls. It won’t complete, and it won’t error out. The running log stops at “Compressing files as…” no matter how long I wait.

    Any ideas would be most appreciated. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @greigner,
    How large is your file is? and what kind of file extension did you choose to backup do a backup? ( Zip, Tar Gz or others?).

    Thread Starter greigner

    (@greigner)

    Duong,

    The backup job is much smaller than most of my other sites as it is brand new. I estimate it at around 100 MB. I’m backing up to a .ZIP format, which is required by the client. I have posted the log file below for your review:

    
[INFO] BackWPup 3.4.1; A project of Inpsyde GmbH
[INFO] WordPress 4.8.1 on https://alphabarsports.com/
[INFO] Log Level: Normal
[INFO] BackWPup job: Full Site Backup
[INFO] Logfile is: backwpup_log_a3eda1_2017-08-31_07-03-20.html
[INFO] Backup file is: backwpup_a3eda101_alphabar_2017-08-31.zip
[31-Aug-2017 07:03:20] 1. Try to backup database …
[31-Aug-2017 07:03:20] Connected to database f62d3355421692 on f62d3355421692.db.3355421.hostedresource.com:3308
[31-Aug-2017 07:03:21] Added database dump "backwpup_a3eda101_f62d3355421692_alphabar.sql" with 6.92 MB to backup file list
[31-Aug-2017 07:03:21] Database backup done!
[31-Aug-2017 07:03:21] 1. Trying to make a list of folders to back up …
[31-Aug-2017 07:03:24] Added "wp-config.php" to backup file list
[31-Aug-2017 07:03:24] 1311 folders to backup.
[31-Aug-2017 07:03:32] 1. Trying to generate a file with installed plugin names …
[31-Aug-2017 07:03:32] Added plugin list file "backwpup_a3eda101_AlphaBar-Karaoke-Social-Party-Sports-in-Indianapolis-and-San-Francisco.pluginlist.2017-08-31.txt" with 2.39 KB to backup file list.
[31-Aug-2017 07:03:32] 1. Trying to generate a manifest file …
[31-Aug-2017 07:03:32] Added manifest.json file with 6.73 KB to backup file list.
[31-Aug-2017 07:03:32] 1. Trying to create backup archive …
[31-Aug-2017 07:03:32] Compressing files as ZipArchive. Please be patient, this may take a moment.
    • This reply was modified 7 years, 2 months ago by greigner.
    Plugin Support happyAnt

    (@duongcuong96)

    Hi @greigner,
    If you change to another format, like Tar Gzip is this problem gone?

    Plugin Support happyAnt

    (@duongcuong96)

    @greigner,
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),
    Cuong

    Thread Starter greigner

    (@greigner)

    No, this is not yet resolved. I haven’t been able to test yet, but I need it to work with .ZIP (client requirement, as mentioned).

    I will test TAR for you anyway in case it helps you find the issue. Thanks!

    • This reply was modified 7 years, 2 months ago by greigner.
    Thread Starter greigner

    (@greigner)

    I tested this today with nearly the same results:

    Tar Gzip job yields these results:

    – Stalls at “beginning upload phase” (this phase reads stuck at 103%)
    – Progress bar reads 75% , but job won’t complete; still running after 1.5 hours.
    – Receive warning on text file “…is too long to be saved correctly in TarGZ archive”

    • This reply was modified 7 years, 2 months ago by greigner.
Viewing 6 replies - 1 through 6 (of 6 total)
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