CONTAINS MALWARE! Or creates a tunnel for malware injection

@iam Pariah, can you be more specific with the problem and we will help, even if you are using only the free version on your 14 probably money making websites. ??

Just for a general information: Reason why we weren’t able to give any support for the FREE users where just the tremendous effort of support we had to give to our PRO users. We added two new team members to the support, on our cost now, just to serve the FREE users. I hope this will be appreciated and free users understand, that a response time will be up to a week for free users, we`ll try to be faster. PRO users still get a response within 24 hours.

I don’t know how much more specific I can be. The problem is straight forward:

> I setup jobs to backup to Dropbox. They worked fine, until the jobs spontaneously disappear from BackWPup. The jobs work fine for about a week, then disappear from /wp-admin/admin.php?page=backwpupjobs as if they were never created.

My 14 sites don’t make money, actually. Most of them are test sites I set up on different domains and servers just to try to figure out why BackWPup was failing at its primary purpose.

I’m glad you finally decided to help FREE customers, but customers who have a functioning FREE version of the software are much more likely to become PRO customers than customers whose FREE version of BackWPup won’t work, so presumably the PRO versions won’t work either but for more money.

As far as response time, well, if you need to make some customers wait a week, then that’s your business model. Me, I got a response within 2 days telling me you weren’t going to provide any support, even when the software fails at its primary function, unless I paid you for the privilege of support. This is an improvement–unless of course its a week between each troubleshooting step.

Hopefully I’ll hear back from you soon. My e-mail address is on my October 12th ticket, replied to by Caspar Hübinger on October 14th.

Hey iamPariah, sorry, didn’t see your E-Mail sending on October 12th, so weren’t aware of the specific problem.

Because of FREE customers turning to PRO, you are right. Assuming the PRO version is not working neither, is not correct. At least most of the time. Most of the time the reasons are wrong plugin settings or server settings or restrictions on the server. If there is a problem with the plugin, we’ll try to fix it asap.

And no worries, we don’t respond for each step just once a week. ??

We’ll get back to you with a solution or some more questions to help this getting solved!

Cheers!

Hello iamPariah,

i have asking caspar for the e-mail, so that i can have a look in.
If i have it, i will e-mail you directly.

In germany it’s today a holiday, so it can take some time.

Hello iamPariah,

i have send you an e-mail.

Hey Pariah,

could you please let us know if the problem is solved for you know. We would greatly appreciate that.

Have a great weekend!

Alex