backup is not responding

  • Resolved spoor123

    (@spoor123)


    4 years, 7 months ago

    Hello,

    It is not possible to make a backup for my website. The plugin(UpdraftPlus) indicates that the backup has been done, but I don’t see any change. If I want to backup again, I get this message updraft_send_command: error: UpdraftPlus: could not parse the JSON (502). Do you know how I can solve this problem?

Viewing 8 replies - 1 through 8 (of 8 total)

  • I get a similar problem – the Backup button is now to the left and clicking it doesn’t cause any actions. Also, neither does clicking on any of the tabs. (It was working – I have 4 saved backups but, because one sticky is updated daily, I’d like to be able to back up daily, after it’s changed.)

    Please HELP!

    Thank you.

    Evidently the update didn’t take. It now works for some unknown reason.

    (Running MariaDB on a Raspberry Pi using Raspbian [a Debian derivative], via the web, not localhost or LAN.)

    Help spoor – I don’t need help any more (and no, I didn’t change anything).

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi @spoor123,

    The usual cause of the error you are getting is a timeout in PHP-FPM. Can you consult your web hosting company to check if that is the case, and what they suggest? (What is the timeout? The default is 60 seconds in PHP-FPM; so the server would have to be hugely overloaded for that… so I suspect there is more to it, but the server admin is the person with the access to find out).

    Regards,
    Bryle

    Thread Starter spoor123

    (@spoor123)

    7.0.30 PHP-version, that is de version that my web hosting have for my website.

    Thread Starter spoor123

    (@spoor123)

    Which version do you recommend.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    Please try 7.2.x. Let me know if that fixes the issue.

    Regards,
    Bryle

    Thread Starter spoor123

    (@spoor123)

    Hi bcrodua,

    I changed to 7.2, but I can still not do the backup

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    Please can you send us latest copy of the backup log?

    Regards,
    Bryle

Viewing 8 replies - 1 through 8 (of 8 total)
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