Backup getting stuck

  • Resolved allarmsllc

    (@allarmsllc)


    2 years, 6 months ago

    Updraft is getting stuck on the sending email step after an automatic backup finishes when I update plugins. I have Updraft uploading to Google Drive, and always have. Not all of the files are appearing there when the backup is still showing “sending email” as the last log step. And, since the backup function never shows finished, the updates don’t install. When I click STOP in the Updraft dialog, it says can’t stop the process, it might already have finished.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter allarmsllc

    (@allarmsllc)

    Ok, here’s another weird thing. There is no log from the auto-backup before plugin update that this happened with. The files are in my remote storage, but that time of backup isn’t listed in my Existing Backups list, even after refreshing both local and remote listings. My site did an auto incremental backup later yesterday, which completed fine and is listed.

    This is the second time I’ve experienced this in the last week or so, initiating a manual plugin update, and allowed the auto-update before plugin update to go, but it doesn’t finish.

    Here’s a link to the last FULL backup.
    5/16 – https://drive.google.com/file/d/1eYLEDuCzyQNe831eS3WgIRq7fIXbHzPB/view?usp=sharing

    Link to latest increment
    5/18 – https://drive.google.com/file/d/1dl4HYITFVCj5vMVzumn1PSJC5SDSMdUf/view?usp=sharing

    PLEASE LET ME KNOW when you have downloaded the files so I can turn off the links.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I can see that you have the premium version. You need to submit your support request using this form – https://updraftplus.com/paid-support-requests/

    This forum is for the free version only. Please submit a new ticket and include the details above so we can move on with the fix.

    Thanks,
    Bryle

    Thread Starter allarmsllc

    (@allarmsllc)

    Can you edit my comment above to remove the links?

    Plugin Support vupdraft

    (@vupdraft)

    Unfortunately, we cannot do this, WordPress allows you to update the comment for a limited time after it is posted but we can never edit any of our users comments

Viewing 5 replies - 1 through 5 (of 5 total)
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