Backup from link not occurring as expected

  • Resolved cag8f

    (@cag8f)


    5 years, 10 months ago

    Hello. In a previous ticket you gave me instructions on how to run the backup from a link, using a cron job. Dashboard–>BackWPUp–>Jobs–Schedule indicates the link is:

    https://samuiinktattoo.com/wp-cron.php?_nonce=4d91b8a5&backwpup_run=runext&jobid=1

    I checked with my hosting company (SiteGround) and the proper way to run this from a cron job is with the command:

    curl https://samuiinktattoo.com/wp-cron.php?_nonce=4d91b8a5&backwpup_run=runext&jobid=1 >/dev/null 2>&1

    My hosting company has confirmed that this cron job can start and complete without issue (see their results below). But when that occurs, no backup is created. Nothing is written to BackWPUp–>Backups, nor is anything written to BackWPUp–>Logs, nor do any backups appear in my Dropbox account as expected. How can I troubleshoot this?

    I should mention that I have another open ticket (this ticket) about the same site, and the same BackWPUp installation, and a *somewhat similar* issue. I’m not sure if we should treat them as separate issues, or one single ticket. If they are separate issues, which do you think we should attack first? I will defer to you on that.

    Thanks.

    Here are the results from the cron job:

    [email protected] [~]# curl https://samuiinktattoo.com/wp-cron.php?_nonce=4d91b8a5&backwpup_run=runext&jobid=1
[3] 18768
[4] 18769
[1] Done curl https://samuiinktattoo.com/wp-cron.php?_nonce=4d91b8a5
[2] Done backwpup_run=runext
[4]+ Done backwpup_run=runext
    • This topic was modified 5 years, 10 months ago by cag8f.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter cag8f

    (@cag8f)

    Edit: Sorry, but maybe stand-by for now. All of a sudden, ~4 hours after I posted my ticket, the cron job ran *and* I was emailed the log file *and* the backup appeared in Dropbox as expected. No idea why. I know my web host support had a look at my cron job yesterday. But as I understand, they simply tested it and confirmed it was working–they didn’t make any changes to it. Anyway, let me monitor this for a few days. If the backups occur daily, as they should, then you won’t need to take action on this ticket–it will be resolved. I’ll check back in here after 3-4 days.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @cag8f
    good news ??
    Please take time to monitor the issue, and if after 3 – 4 days the issue does not happen again, please mark all your open tickets as resolved.
    Thank you!

    Thread Starter cag8f

    (@cag8f)

    OK the issue here was with the cron command that I added to my server. My web host and I fixed that, and this issue is not resolved.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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