Backup files disappearing

Hi,

To help us find out the cause of the issue, please could you send us a copy of the full backup log? This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Can you also include a screenshot of the “Backup/Restore” tab?

Best Wishes,
Bryle

Hi
That is not posible, because the log-files is gone..!!

As i wrote in pre. message..!!

And if i look with my FTP – all backup files are gone…!!

Sorry dont have/use Dropbox or Pastebin

Regards
AppWeb
Denmark

Her is the dropbox

https://www.dropbox.com/s/i6gy98smkw54lhn/log-1.jpg?dl=0
https://www.dropbox.com/s/4aps9pbfcvatdq4/log.945d1f1574ac.txt?dl=0

Hi bcrodua (@bcrodua) Bryle
Have you look at the dropbox files…?

Regards
AppWeb
Denmark

Hi,

Apologies for the delay.

I don’t see anything wrong from the log.

May I know what is your current backup retention settings? Can you take a screenshot of the “Settings” tab too please?

Thanks,
Bryle

The new screenshots are ready..

Regards
AppWeb
Denmark

Hi bcrodua (@bcrodua) Bryle
Have you look at the new dropbox files…?

Regards
AppWeb
Denmark

Hi bcrodua (@bcrodua) Bryle

I can se now..:
I Made a backupe The Jan 03, 2021 0:10
And now The Jan 12, 2021 19:00 the backup is gone (no log) it only say Restore / Delete
but there is NO files and logs
Only Dates of the 10 backup i have made (from Nov-20 to Jan-21)
I have allso check the server….NO backupfiles there.
What is happening

Regards
AppWeb
Denmark

Hi,

Apologies for the delay.

May I know where you sent the screenshot? I can’t seem to find it here.

Please share the screenshots via Dropbox or use an online tool and share the link here.

Best Wishes,
Bryle

HI
They are no longer there, i was a trial-account.

Regards APPWEB