Backup fails error

  • Resolved mmughal

    (@mmughal)


    7 months, 3 weeks ago

    Hi,

    Initial analysis says that the Back up will be aprrox 200MB. Backup is failing at 91%. Then the progress bar went to 0% and returned the error that the back up failed.

    BMI-1zJeLkqr-03386

    Thanks for your assistance.

    Mohammed.

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  • Plugin Support MixHa

    (@mixha)

    Hello @mmughal ,

    The backup process seems to have encountered a timeout limit within your Apache configuration and was canceled by the web server.

    Timeout in Apache is not the same as max_execution_time and it seems to be set around 30 seconds on your server.

    You need to adjust its value in your virtual host or global configuration and restart Apache, once you do that our backup plugin will be working properly.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hello @mmughal ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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