Backup Fails

  • Resolved ema1982

    (@ema1982)


    2 years, 7 months ago

    So after having some 404 Not Found issues with my site, I tried backing up with this plugin. It keeps failing. It takes a really, really long time to create zips of the themes and plugins, and it just stops and says the backup was unsuccessful. I made sure to update to the latest version. Still got the same problem.

    I don’t know how to change the size of the backups or whatever, so I couldn’t do that. I decided to leave out the themes and plugins in the backup and it’s running right now.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    To find out the cause of the issue, please could you send us a copy of the latest full backup log? This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter ema1982

    (@ema1982)

    Thank you for the response. I have uploaded the log to Pastebin. I’ve been having some other issues with my site, and I’m working on that right now.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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