Backup Fails

  • Resolved bobjgarrett

    (@bobjgarrett)


    4 years, 4 months ago

    The plugin was working a couple of weeks ago but now the log shows…
    Starting upload to FTP …
    [01-Jul-2020 03:14:54] WARNING: ftp_nb_fput(): The process cannot access the file because it is being used by another process.

    This fails three times. I tried it again just now and same problem.

    Any suggestions?
    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @bobjgarrett
    The error indicates another process is trying to access the file, maybe the file/directory is temporary used by another theme/plugins code, that why the warning shows up.
    Btw, did the warning show which file was not accessible?
    Thank you!

    Thread Starter bobjgarrett

    (@bobjgarrett)

    It did not mention a particular file. I assumed at that point it had created a single Zip file and was trying to upload that to the FTP host. Surely the zip file would not be in use by another plugin?
    Having said that, the FTP host does have a small zip file created at the time?
    This seems stranger…
    Thanks.

    Plugin Support happyAnt

    (@duongcuong96)

    @bobjgarrett
    hmm did your site running in Windows IIS, please give me your server configuration by going to BackWPUp -> Settings -> Infomation -> and press “Get debug info”

    Thread Starter bobjgarrett

    (@bobjgarrett)

    No its Apache Linux.
    Server Apache
    Operating System Linux
    PHP SAPI apache2handler

    OS Linux Database Data Disk Usage 191.9 MiB
    Server Apache Database Index Disk Usage 47.1 MiB
    PHP v7.3.12 MYSQL Maximum Packet Size 512.0 MiB

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @bobjgarrett
    please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ), re-run the job again and send us debug log.
    You can get backup log at : BackWpUp -> Logs

    Download the latest logfile from Logs and upload it to any cloud service like Dropbox or GDrive.

    Thank you, btw, did you try tweaking around with the max execution time(BackWPup > Settings > Jobs)?, just try to lower it then run the job again.

    Thread Starter bobjgarrett

    (@bobjgarrett)

    I tried reducing the max execution time to 15s but still the same problem.
    Link to log…
    https://www.dropbox.com/s/mhdwkctiyaoxz7s/backwpup_log_2d9ca5_2020-07-04_09-47-59.html?dl=0

    Plugin Support happyAnt

    (@duongcuong96)

    @bobjgarrett
    I checked from the log and see that the FTP server you are running is Windows IIS, please take a look at the solution here: https://serverfault.com/questions/481270/ftp-iis-error-the-process-cannot-access-the-file-because-it-is-being-used-by-an
    or better, contact the hosting provider and ask them for a solution
    I hope that it can help ^^

    Plugin Support happyAnt

    (@duongcuong96)

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ??

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Backup Fails’ is closed to new replies.