Backup failed – need support

  • Resolved traveljohn

    (@traveljohn)


    2 years, 7 months ago

    Hi,
    I tried backups 4 times and it always fails, keeps stuck at 36% and then says it fails.
    I already reduced the number of rows from 10000 to 1000.

    That is the error message:

    SOMETHING WENT WRONG
Oops... Seems there was an issue during the backup process.
Please try again. If the issue persists, please contact our support team.

Contact us

    What may I do?

    Regards
    Johannes

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @traveljohn ,

    Thank you for sharing this with us.
    Could you send the log of the failed backup?

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File
    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    Thanks beforehand!

    Thread Starter traveljohn

    (@traveljohn)

    Thanks for coming back,

    here the backup log file describing the problem https://we.tl/t-nK9d6e80ry

    of that item:

    backup 16.4.2021 – 4 2022-04-19 17:07:00 Failed

    Thank you.

    Regards

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @traveljohn ,

    We noticed that the BackupGuard version is not the latest one. Please, update it to 1.6.8.6 (yours is 1.5.8) and run another backup.

    If this one fails as well, you can increase the PHP Max Execution Time from your hosting and see if the backup is successful. The failure can also be connected with the Max Execution Time.

    Looking forward to your response.

Viewing 3 replies - 1 through 3 (of 3 total)
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