Backup failed, Need help Please

  • Resolved martinyyz

    (@martinyyz)


    2 years, 5 months ago

    I got the error report below, anyone could look into this for me please:
    The backup process ran into some difficulties, Error report:
    [STEP] [2022-06-07 09:12:58] Looking for PHP CLI executable file.
    [DOWNLOAD GENERATED] File downloaded on (server time): 2022-06-07 09:13:42
    [DOWNLOAD GENERATED] Last update (seconds): 44 seconds ago
    [DOWNLOAD GENERATED] Last update (date): 2022-06-07 09:12:58

    When i try disable the CLI executable, the error report as below:

    [WARN] [2022-06-07 10:03:16] PHP CLI is disabled manually, plugin will omit all PHP CLI steps.
[WARN] [2022-06-07 10:03:16] PHP CLI file cannot be executed due to unknown reason.
[STEP] [2022-06-07 10:03:16] Initializing backup...
[INFO] [2022-06-07 10:03:16] Backup & Migration version: 1.2.1
[INFO] [2022-06-07 10:03:16] Site which will be backed up: ***site_url***
[INFO] [2022-06-07 10:03:16] PHP Version: 7.4.29
[INFO] [2022-06-07 10:03:16] WP Version: 5.7.2
[INFO] [2022-06-07 10:03:16] MySQL Version: 5.5.62
[INFO] [2022-06-07 10:03:16] MySQL Max Length: 67108864
[INFO] [2022-06-07 10:03:16] Web server: Apache
[INFO] [2022-06-07 10:03:16] Max execution time (in seconds): 259200
[INFO] [2022-06-07 10:03:16] Max rows per query (this site): 800
[INFO] [2022-06-07 10:03:16] Checking if backup dir is writable...
[INFO] [2022-06-07 10:03:16] Initializing custom error handler
[SUCCESS] [2022-06-07 10:03:16] Yup it is writable...
[STEP] [2022-06-07 10:03:16] Scanning files...
[ERROR] [2022-06-07 10:03:24] Something bad happened on PHP side.
[ERROR] [2022-06-07 10:03:24] Unfortunately we had to remove the backup (if partly created).
[ERROR] [2022-06-07 10:03:24] Error message: DirectoryIterator::__construct(***ABSPATH***/.stats): failed to open dir: Permission denied
[ERROR] [2022-06-07 10:03:24] Error file/line: ***ABSPATH***/wp-content/plugins/backup-backup/includes/scanner/files.php|301
[STEP] [2022-06-07 10:03:24] Aborting backup...
[DOWNLOAD GENERATED] File downloaded on (server time): 2022-06-07 10:03:28
[DOWNLOAD GENERATED] Last update (seconds): 12 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2022-06-07 10:03:16
    • This topic was modified 2 years, 5 months ago by martinyyz.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @martinyyz

    The issue you experienced seems is most likely related to insufficient permissions.

    You can confirm my assumption by going to that URL:
    <your domain>/wp-admin/site-health.php?tab=debug
    – Once you visit it, scroll down and expand “Filesystem Permissions”, here all rows should have “Writable” state next to them.

    If any of these directories are not writable, please let me know – then I can provide you some solution or think about different causes ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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